Eurolux Australia Cookware Guarantee

Guarantee - Accreditation

Accreditation
Eurolux products have been awarded the GS and TUV-Q quality marks for tested safety and quality buy the TUV-Rhineland/Germany technical testing authority. In addition, it has been established after thorough testing by the State Business Institute (LGA) Bavaria - Division Environmental Protection that: the inner seal fulfils the recommendation of the Federal Health Ministry (BGA) and thus corresponds to § 31 par. 1 of the Food and Domestic Articles Law, Germany.
Guarantee
	We guarantee the flatness of our Thermobasic bases for 25 years. You receive an additional 2 year use guarantee for all Eurolux products. You will receive a free replacement for any legitimate notice of defect in quality. Traces of use can become visible with time on the surface of your baking and frying cookware. However, this does not influence the cooking characteristics. Be aware that when the cooking is set too high, oil, shortening, or frying foods (especially soy or sugar based sauces) can burn and blacken, leaving a black residue on the pan. This reduces the anti-stick qualities. Be sure to reduce the cooking heat in time to avoid this situation. The guarantee is cancelled when the instructions are not observed and when its usability is reduced because the frying and cleaning instructions were not observed. Commercial use is excluded from the guarantee. Glass lids are not covered by this guarantee. For complaints, processing is only possible when the item is returned to us by registered mail, along with valid proof of guarantee.